1.0 Booking Policy
A booking at Pinkpomelo is confirmed when a non-refundable deposit of $500 AUD is paid.
Guests must be at least 18 years of age to attend a retreat. Guests under 18 may be allowed to attend provided they are accompanied by a guardian 18+ years old and are approved by management.
By making payment of a deposit or full payment for any program at Pinkpomelo, you are accepting Pinkpomelo's Terms and Conditions.
2.0 Payment Policy
If the retreat commencement date is less than 90 days, full payment is required to secure the booking.
If the commencement date is greater than 90 days, a non-refundable deposit payment of AUD 500.00 is required to secure the booking.
If final payment is not received 90 days prior to the retreat commencement date, your spot will either be offered to another person on the waitlist or cancelled. Your $500 AUD non-refundable deposit will be forfeited immediately without any exceptions.
Deposit and final payment can be made with your credit card via our booking platform.
Any credit card fees or bank fees incurred on your account are the sole responsibility of the guest.
The guest is responsible to pay for all extra services not included in the selected package in cash, in the local currency or where facilities allow, credit card payments can be accepted.
3.0 Cancellation Policy
Should a guest cancel 90+ days prior to the retreat commencement date, the non-refundable deposit of AUD 500.00 will be forfeited.
Should a guest cancel less than 90 days prior to the retreat commencement date, the full payment amount refundable will be forfeited.
Pinkpomelo reserves the right to cancel the retreat prior to commencement date and will not be held liable for flights and such costs. If such cancellation is NOT due to circumstances beyond the control of Pinkpomelo, you may transfer your full booking payment to another retreat, or you may request a refund of payment.
However, no compensation or refund will be made if cancellation arises before or during the trip from circumstances beyond our and/or our suppliers’ control (force majeure) such as war, strife, civil disobedience, strikes, terrorist activity, adverse weather conditions, fire, natural disasters, etc., unless Pinkpomelo is able to recover any related sums.
If the participant leaves the retreat prior to its conclusion, refunds will not be made for the unused portion of the retreat. No refunds will be made for any excursion, meal, yoga class or other activity that the participant misses or decides not to participate in for any reason.
4.0 Insurance Policy
It is recommended that the geusts purchase their own travel insurance and travel cancellation insurance.
It is the responsibility of the guest to purchase the right insurance policy.
The guest is responsible for checking with their current health insurance provider and insuring that they have adequate medical coverage.
The guests will be asked to provide a medical history including any current injuries or pre-existing conditions, as well as an emergency contact name and telephone number.
5.0 TRAVEL DOCUMENTATION
It is the reponsibility of the guest to hold valid travel documentations such as a valid passport and a valid visa.
In general, all guests require a passport valid for at least 6 months after the date of departure, together with onward travel documents and sufficient funds for the duration of the stay.
Sufficient blank VISA pages in your passport (not endorsement pages) are also required by certain immigration authorities; please ensure that you have at least 3 blank, double facing pages in your passport prior to travel. If there are insufficient blank pages in your passport then entry into a country could be denied. All passport holders should verify with their travel agent or relevant Consulate concerning visa entry requirements. If travellers are extending their journey to other countries, please establish entry requirements for those countries as well.
Applications, costs and relevant documentation are the responsibility of the guest.
Anahata Space recognises that privacy is important.
In order to provide you with the services that we offer, we will collect some personal information from you which will only be used to facilitate your retreat.
We will always safeguard your personal information to the best of our ability.
We will also need to collect payment information in order to process credit cards. This information will only be collected through secure means using proven third-party tools and will not be stored or retained by Pinkpomelo.